At Tmheed, we are committed to delivering your orders safely and efficiently across the UAE.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
- UAE deliveries usually take 2–5 business days depending on the emirate and delivery location.
- International delivery timelines may vary based on destination and customs procedures.
Delivery Charges
- Delivery fees are calculated during checkout based on the shipping location and selected delivery method.
- Free delivery promotions may apply to selected orders or campaigns.
Delivery Hours
- Deliveries are made during standard business hours:
Sunday to Thursday, 9:00 AM – 6:00 PM.
Incorrect Address & Failed Delivery
- Customers are responsible for providing accurate shipping information.
- If delivery fails due to incorrect address details or unavailability of the recipient, additional re-delivery charges may apply.
Order Tracking
- Customers may receive tracking information via email or SMS once the order has been shipped.
Delays
- During high-demand periods, public holidays, or unforeseen circumstances, delivery may take longer than usual.
- Our support team will contact customers in case of significant delays.
Restricted Delivery Areas
- Delivery to P.O. Box addresses is not available.
- Certain remote areas may require additional delivery time.
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For delivery inquiries or support, please contact us through:
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- Email: info@tmheed.ae